TOURISM AND HOSPITALITY - FUNDAMENTAL SKILLS FOR A NEW DECADE
The Queensland Tourism Industry Council (QTIC) endorsed micro-credentials offers alternative current skilling solutions that provides direct benefit to tourism and hospitality businesses, and their workforce.
The program aims to provide an opportunity to support changing workplaces by enabling the provision of focused training in specific skills to better support employees and businesses to adopt innovations and improved productivity.
What is a Micro-Credential?
On completion of each course learners will receive a QTIC endorsed Micro-credential.
The courses are delivered online and include several bite-size videos (average 3 mins each) featuring industry experts. Each lesson is required to be watched in full for it to be deemed complete.
On completion of all lessons the learner must successfully complete a quiz that focuses on the key learning outcomes from the course to achieve the digital ‘certification or credential’. The duration of an entire course varies from 30 minutes viewing time to a maximum of 60 minutes each.
This new approach to industry led professional development is personalised and transferrable across sectors.
Available QTIC Endorsed Micro-Credentials
Customer Service – Hotel/Food and Beverage
Intro to Hospitality Management
Food Safety - Allergies – FOH and BOH
Kitchen Leadership for Executive Chefs
Food Costs Management
Profit and Loss for Hospitality.
Complimentary COVID-19 Course for registered businesses.
COVID-19 Responsibility and Tips:
The impact of COVID-19 on the hospitality industry
Different ways to greet your customers while respecting social distancing
How to make your customers feel safe
Helpful tips during a pandemic crisis
COVID-19 responsibility & service tips
Responsibilities as an employee and in society
Service tips during COVID-19: in-venue
Service tips during COVID-19: takeaway
Service tips during COVID-19: delivery
QTIC Endorsed Micro-Credentials - Coming Soon
Three additional micro-credentials currently under development:
Customer (Experiential) Service
Tourism and Travel Distribution Channels.
This Micro-Credentialing Pilots Program project is proudly supported and funded by the Queensland Government.
The program eligibility is outlined below:
(a) Eligible Participants to undertake the micro-credentials under this Agreement are employees of a tourism and hospitality business who: